IT Support

Introducing IT BusinessCare from J-Media

IT BusinessCare is a complete IT management and support package that provides all of the benefits of your own, in-house IT team at a fraction of the cost.

Everything about our service has been designed to give you an exceptional IT team capable of satisfying your need for rapid support, proactive IT management and advice in all areas of business IT.

With IT BusinessCare, you’ll benefit from:

	A local supplier. For urgent onsite assistance, J-Media is just minutes away

	Your own IT Manager who’ll know you, your company and your network inside-out. Our IT Managers are top-class engineers with a strong business mindset who’ll help you get the very best out of IT for your business

	Proactive management of your network with our best-of-breed monitoring tools. We’ll continually manage the “health” of your servers and PCs to keep them in tip-top condition and prevent problems before they happen wherever possible

	Unlimited phone and remote-control support from our rapid-response helpdesk. When problems do arise, you need them fixing right now. We’ve built our helpdesk with this in mind by only hiring experienced support engineers who’re capable of solving the vast majority of issues as soon as you call

	A proven supplier of IT support services. Over 50 companies now have the comfort of knowing their mission critical systems are in safe and experienced hands

	Joining a group of happy customers. J-Media has never lost a customer for any reason related to our service delivery, customer service or cost. Glowing references are available upon request!

Initial Audit & Set Up Process – At Our Expense!

J-Media will initially spend several days at your site free of charge as part of fully understanding your company and mapping your technology estate.

We create full IT network documentation, a network diagram and also carry out a full IT hardware, software and license audit. We’ll run an initial audit to identify issues and security holes on your network.

This vital exercise results in a full understanding of the IT picture that exists and provides a solid start position for the support service.

Quarterly IT Manager Review Meeting

Your dedicated IT Manager will meet with you at least once a quarter to ensure everything is going well and address any issues there may be.

These sessions are also really valuable in helping us to ensure that we’re fully supporting your business strategy. We will proactively suggest ideas that will improve the benefits you receive from technology and help you to achieve your goals.

As you know, J-Media is more than just an IT Support company. Through your IT Manager, you can gain access to all of our other skilled people, from Internet Marketing Consultants to Software Engineers.

In addition to IT support, the majority of IT BusinessCare clients use J-Media to implement and manage their wider technology projects (e.g. software systems, website design etc).

By bringing IT management and technology projects under one supplier, they effectively reduce risk and lower costs.

Give us a call on 01625 521000 to find out how IT BusinessCare could help to support your business.

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