We do way more. We have isolated and continuously follow 36 crucial best practices that need to be undertaken otherwise you will be at risk. These are continuous pro-active activities that the vast majority of other companies never do. This has direct impact to downtime.
At best other provider’s undertake just 5 of these processes, many do none, and prefer for problems to occur before they give them attention. Some of these are crucial and if the client’s knew their relevance they’d be hugely concerned.
Through the use of Advanced Monitoring & Diagnostics, the J-Media engineers are able to pro-actively raise internal tickets which target issues before they become problems. On average, 4 out of every 10 tickets raised are internally generated.
This enables J-Media engineers to identify Critical & High priority issues immediately and faster resolve them. Substantially reducing your risk of downtime and cost.
Your network comprises Servers, Desktops and Devices but traditional IT Support companies only monitor your Servers and Back Up. But crucially they only constitute 40% of problems.
J-Media covers missing 60% of your network the others don’t, and we do this via leveraging what is world recognised as the most advanced Monitoring, Alerting and Diagnostics solution available, used by UK and US Government, RBS, General Electric and other global leaders.
Worry not when switching to J-Media. Our Proven On-Boarding Process removes the headaches, fuss and guarantees an easy transition.
As the dedicated IT Manager introduces themselves to staff, they will document your infrastructure and unique configurations therefore minimising any ‘learning curve’ and delivering the true service from the get-go.
No one matches our combination of sector experience and quality of service.
Knowing the sector, business model and applications; J-Media are uniquely positioned to advise more specifically on IT related decisions which will impact the business. Never again feel that you have no one to consult with.
We provide this by continuing to table sector specific solutions that other IT Support companies have never heard of. This continued focus means, we know the challenges you face and can advise on how to best tackle them.
Architecture, Engineering, Consulting, Medcomms and Creative companies are where we advise best.
Never again report an IT problem to someone who can’t fix it.
Many IT Support companies follow an Escalation Process. Going from a graduate or 1st line engineer up through to 3rd This dramatically increases the time it takes to actually fix the problem, especially if it’s network or server related.
Cut out the middle men, reduce the fix time and talk directly with 3rd line Engineers.
More than 90% of most companies’ software is from Microsoft and J-Media covers it all.
Won every year, via continuously attaining and meeting Microsoft’s requirements. The vast majority of IT companies will never get close to achieving this status.