Why Managed IT Services?

PROACTIVE NOT REACTIVE

“WE SEE 50% OF PROBLEMS EARLY”

  • Unpredictable

  • Internally Raised

  • User Raised

TRULY PROACTIVE SERVICE

INTERNAL TICKETING

A router, firewall or other network device isn’t running at optimal performance.

Your primary power supply to the server is not working and on the single fail over power supply.

Or perhaps your backups haven’t been working properly.

By using our Advanced Monitoring & Diagnostics software, we become aware and act fast on problems like these. All of which are invisible to you, until they cause a larger problem and downtime.

Internally generated tickets are automated within J-Media. We don’t wait for clients to report these and by doing so, act immediately to these performance indicators.

Other suppliers which offer a ‘Reactive Only’ service are completely unaware of these indicators and expect for you to report these problems, rather than preventing them in the first place.

ADVANCED MONITORING

J-Media delivers higher services quality and greater IT efficient with it’s Advanced Monitoring software. Offering remote monitoring and management for all IT functions from a single integrated console.

By deploying policy-based automation with proactive remediation, we have increased productivity and security.

Software deployment, manage patches, manage identity and access from the push of a button.

Less advanced solutions don’t automate these policies or in-depth monitoring.

Features include: Patch Management, Remote Access, Audit & Inventory, Network Performance Monitoring, Backup & Recovery, Policy Management and Advanced Analytics.

COMPLETE COVERAGE

To have complete security & peace of mind, all devices inside and outside of your network have to be monitored. Unless you have complete coverage, you aren’t fully supporting the company.

J-Media covers ALL YOUR EQUIPMENT. For instance, if a Director is away from the office on business, their laptop is being monitored & protected.

J-Media are able to monitor: Desktops, Laptops, Tablets, Mobiles, Servers, Switches, Routers, Firewalls, UPS, Access Points, Applications (Exchange etc…), NAS & SAN’s.

36 MONTHLY NETWORK PROCESSES

Networks need to be managed. This means consistent pro active manual tweaking on a monthly basis to ensure things hum along without issues.

J-Media have formulated an exhaustive list of best practice management processes that maximize the performance of client’s networks.

Crucially the vast majority of these processes are never undertaken by other providers, but at best perhaps 5 at most.

SERVICE DELIVERY

EXECUTIVE REPORTS

With a dedicated IT Manager, J-Media will provide a series of reports that will be summed up into a detailed Executive Summary. This summary report provides all of our clients with a Network Health Score. A score that takes overall security, performance and updates into account to deliver a single score.

Over time you will see this score improving as we proactively manage and maintain the infrastructure. This is a direct result of our 36 monthly processes and preventative monitoring capabilities.

For those who want real-time figures, some clients take advantage of the Client Portal. This portal is more for the technically inclined individuals. For more details, please speak to one of our staff.

DEDICATED IT MANAGER

The IT Managers job is to offer your company individual care and attention, by being fully versed in all areas of your requirements & IT assets.

Over time and as the relationship builds your IT Manager will become fully aware of your overall business challenges, goals and ambitions.

In today’s world, All IT decisions are now business decisions. With your IT Manager you’ll reap the benefits of experience and advise specific to your personal needs.

Complete Coverage

To have complete security & peace of mind, all devices inside and outside of your network have to be monitored. Unless you have complete coverage, you aren’t fully supporting the company.

J-Media covers ALL YOUR EQUIPMENT. For instance, if a Director is away from the office on business, their laptop is being monitored & protected.

J-Media are able to monitor: Desktops, Laptops, Tablets, Mobiles, Servers, Switches, Routers, Firewalls, UPS, Access Points, Applications (Exchange etc…), NAS & SAN’s.

36 MONTHLY NETWORK PROCESSES

Networks need to be managed. This means consistent pro active manual tweaking on a monthly basis to ensure things hum along without issues.

J-Media have formulated an exhaustive list of best practice management processes that maximize the performance of client’s networks.

Crucially the vast majority of these processes are never undertaken by other providers, but at best perhaps 5 at most.

PROCUREMENT

IT PROJECTS

Every client deserves consistency, outstanding performance and on time completion.

To ensure this we have a series of best practices which standardize our IT Projects.

Over time these practices tailor to your needs and are documented in the J-Media Knowledge Base, to ensure consistency of service level.

Leaver policies, mobile phones, data loss prevention, hard drive encryption are all examples of the extra mile we go for our clients.

PC BUILDS

J-Media delivers higher services quality and greater IT efficient with it’s Advanced Monitoring software. Offering remote monitoring and management for all IT functions from a single integrated console.

By deploying policy-based automation with proactive remediation, we have increased productivity and security.

Software deployment, manage patches, manage identity and access from the push of a button.

Less advanced solutions don’t automate these policies or in-depth monitoring.

IT FINANCE OPTIONS

Due the shear volume of purchasing we do on behalf of our clients collectively, we have achieved preferential statuses at many of the leading UK suppliers.

In fact many of the leading UK distributors only deal with IT companies that provide a volume of business that is of a particular size.

Thankfully as a J-Media client you would benefit from rates not commonly accessed by smaller traditional IT support firms.

Finance options available.

BOOK A CONSULTING SESSION and IT AUDIT